![]() The support zip file can be found in /opt/atlassian/confluence/confluence-home/export/Confluence_support_-14-07-25.zip, please upload this file to Atlassian. Packing the application.xml, if any available Packing healthcheckResults, if any available Packing confluence customisations filesĬp: /opt/atlassian/confluence/confluence-home/logs/support/customHtml.txt}: No such file or directoryĬp: /opt/atlassian/confluence/confluence-home/logs/support/customStylesheet.txt}: No such file or directoryĬp: /cache-settings-overrides.properties: No such file or directory ![]() Packing seraph and crowd configuration files Packing the last director圜onfigurationSummary available. Packing configuration summary, if any available Hit CTRL C (10s wait) if any path or user is incorrect.Ĭp: /opt/atlassian/confluence/confluence-home/logs/support is a directory (not copied). (_/\_ \-/ _ /_-Ĭonfluence Home = /opt/atlassian/confluence/confluence-homeĬonfluence App Directory = /opt/atlassian/confluence/atlassian-confluence-7.13.4 _(\ | Beep - Generating Atlassian Support Zip | supportzip_connie.sh -h /opt/atlassian/confluence/confluence-home -a /opt/atlassian/confluence/atlassian-confluence-7.13.4 Script and its usageīelow you may find the script, how to use and expected output. Recognize the Confluence Home and Confluence Application folders.Īttention when using Confluence Data Center with multiple nodes, the script shall be run in each node separately. Use an Operating System user with permission to read data from Confluence Home and Confluence installation folders (recommended root or Confluence user).Use Operating System command line interface. The solution runs in Linux based Operating Systems with: To facilitate it, this solution comes to automatize the log/data search and packaging using the same structure the Support Zip tool provides beyond other benefits. See Document conversion for Confluence Data Center to find out about how this affects thumbnail and preview generation.When Confluence web interface, the UI, is not working properly, run and get the support zip is a challenge, requiring Confluence or a System administrator to collect log and configuration files by logging on the server where a Confluence node is running to retrieve them manually. ![]() In Confluence Data Center this process is externalised, to minimise the impact on individual Confluence nodes. In Confluence Server, document conversion is handled by Confluence. Your administrator can override this behaviour using the .enabled.tif or .enabled.psd system properties. Thumbnails are not generated for TIFF or PSD (Photoshop) files by default. Your administrator can increase or decrease this timeout using the .convert.timeout or .convert.timeout system properties. When you insert an uploaded file into a page (for example a Word document, or Excel spreadsheet), Confluence will generate thumbnail images of the file contents, so it can be viewed inline in the page, or in the preview.īecause this process can be very memory intensive, a 30 second time limit applies when performing document conversion for complex image or presentation files (such as PPT, PPTX, EMF, WMF). See Configuring Attachment Size for more information on how files are indexed. This allows people to search for the content of a file, not just the filename. When a file is uploaded, its text is extracted and indexed. What happens after a file is uploaded? Text extraction and indexing To update the Confluence copy, you need to upload the new version of the file. See Manage Files to find out more.Īny changes you make to the source file will not affect the copy that was uploaded to Confluence. ![]() Version history is kept for all attachments. If you upload a file with the same name as an existing attachment on the same page, Confluence will overwrite the existing attachment. By default it's 100mb, but your administrator may have increased or reduced this limit. ![]() The maximum file size you can upload to Confluence is set by your system administrator. See Display Files and Images to find out more. Accepted file types and sizeĬonfluence allows you to attach most file types, but you cannot attach a folder of files (including folders created by applications like Keynote - you'll need to export your presentation to zip or other format).Īlthough just about any file type can be attached to a page, not all file types can be displayed on or embedded in a page. We recommend you use one of the methods above to make sure the file is uploaded successfully. Copy and pasting a file from another application doesn't work reliably in many browsers. ![]()
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